John, United States
Thank you once again for your services! Twice now you have helped me surprise my special lady with a gift. This week you delivered flowers to her on exactly the day I wished... her birthday! She was quite happy and excited, as she did not think that she would receive a single gift from anyone for it. I also appreciated the photo that you took of her and sent to me. Previously you helped me with a special concierge service that NO ONE ELSE in Nikolaev could or would provide! I had almost given up until Dmitry from your Customer Service department told me, "Yes, I can do that." Dmitry was especially helpful as we exchanged many emails in order to get all of the details correct, and everything went exactly as we planned. I will be forever grateful for his help in that matter. Thank you again!
5
John
John, United States
Martijn, Netherlands
I want to thank you for the good service, especially to Vadim, who waited for me at the airport for about 45 minutes longer because my plane was delayed. Also he drove me to a Mac Donald restaurant when i arrived in Nikolaev because i was so hungry! He also asked me if I could call him after I was in my apartment just to make sure I was oke. Where do you find this kind of service and customer care these days! So for everybody who still hesitates using services of GotoNikolaev, and maybe think the company is a fraud, i say: DONT HESITATE!! This is a honest and legit company, and you get so much for your money, really! The apartments look just like on the photos and its very clean, and mostly cheaper then hotels. Thanks Dimitry and your staff for the good service provided, and i surely will make use of your services again in 2014!
5
Martijn
Martijn, Netherlands