I have been a customer of "gotonikolaev.com" for about 2 months now and I have had excellent customer service. It is very uneasy to use a service, paying them money to purchase items for your girlfriend when the agency is in another country and you know nothing about them. However every time I placed an order it was handled in a timely manner and I was kept notified from the time I placed the order to the the item was delieverd. I sent roses twice and both times my girlfriend said the flowers were very beautiful and fresh. You took pictures like I requested and sent them to me right away. You went out of your way to contact my girlfriend and make the delivery at her work where it was more conveniant for her. I have traveled to Moscow, St Petersburg, Novosibirsk in Russia and several times to Kiev Ukraine. I have used numerous agencies to arrange travel, hotels, apartments, and other things that an American needs arranged when traveling to Russia and Ukraine and I have had some good and bad experiences. It is a pleasure to have done business with an honest and sincere company. I know how to get around and what to expect when traveling in Kiev but I have never been to Nikolaev and I know it is much smaller and not as tourist friendly as Kiev but I hope to have a good experience with the help of your company.

When I was in Mykolayiv, you and your staff were partners in my experience. I had many requests, and everyone, especially Vladim, took care of me to a level that I could not have expected. The trip was amazing. The accommodations were more than ideal. The bed was big and soft. The kitchen was everything I needed. The air conditioner for a big man like me, was readily available and very helpful! Everyone was where they said they would be, every time I was given a schedule. This is a very professional operation, that I feel that Dmitri and his employees sincerely apply themselves to at any given requirement. I lost my keys...(gotoNikolaev) were there with new ones within 10 minutes. Seriously. I had questions about my gas service. Vladim was there to help me understand. You guys are great. Dmitri spoke with me professionally about the internet connection information and set me straight. How cool is it that, with all of this wonderful help, that my offer of marriage was accepted by the right lady. Whatever dreams there are, the roots are here in Nikolaev. Thanks for everything!