Richard, United States
I have been a customer of "gotonikolaev.com" for about 2 months now and I have had excellent customer service. It is very uneasy to use a service, paying them money to purchase items for your girlfriend when the agency is in another country and you know nothing about them. However every time I placed an order it was handled in a timely manner and I was kept notified from the time I placed the order to the the item was delieverd. I sent roses twice and both times my girlfriend said the flowers were very beautiful and fresh. You took pictures like I requested and sent them to me right away. You went out of your way to contact my girlfriend and make the delivery at her work where it was more conveniant for her. I have traveled to Moscow, St Petersburg, Novosibirsk in Russia and several times to Kiev Ukraine. I have used numerous agencies to arrange travel, hotels, apartments, and other things that an American needs arranged when traveling to Russia and Ukraine and I have had some good and bad experiences. It is a pleasure to have done business with an honest and sincere company. I know how to get around and what to expect when traveling in Kiev but I have never been to Nikolaev and I know it is much smaller and not as tourist friendly as Kiev but I hope to have a good experience with the help of your company.
Richard, United States
I want to thank you for the good service, especially to Vadim, who waited for me at the airport for about 45 minutes longer because my plane was delayed. Also he drove me to a Mac Donald restaurant when i arrived in Nikolaev because i was so hungry! He also asked me if I could call him after I was in my apartment just to make sure I was oke. Where do you find this kind of service and customer care these days! So for everybody who still hesitates using services of GotoNikolaev, and maybe think the company is a fraud, i say: DONT HESITATE!! This is a honest and legit company, and you get so much for your money, really! The apartments look just like on the photos and its very clean, and mostly cheaper then hotels. Thanks Dimitry and your staff for the good service provided, and i surely will make use of your services again in 2014!